Wayne's Pizza

Reviews about Wayne's Pizza

• 1 / 5

  By Lead- Base
  Unprofessional customer service.
  
  A mistake was made with our order due to a front counter person not repeating our order back to us. It came up pan style when we ordered thin crust. It had a lake of cheese on it and we could barely stomach a slice each out of our family of 4. They repaid the difference between the thin and pan style pizzas. They offered me a “credit to my name for next time” and did not specify anything further. When I called to take them up on their offer they informed me it was only a $5 discount. He escalated to the owner (his mother). I hung up while on hold waiting for the owner deciding against all the hassle. SHE CALLED ME BACK. She began raising her voice with me insisting her son explained the $5 policy the night of the mistake even though she wasn’t there. She sarcastically asked “how am I supposed to stay in business if I’m giving away free pizzas?” I responded, “You stay in business by not making the mistake in the first place.” She ignored the fact that the entire crust was wrong and that the lake of cheese sliding off of the pie was unappealing made wrong and instead focused on their inability to cut pizzas as pie slices due to my statement of their mistakes in the past. She made more excuses about “what if we have 10 pizzas coming out of the oven at once?” “My wife and I have both worked in pizza places. You check the ticket every time same as you do for toppings, same as you do for crust styles,” I told her. She further made excuses for her son and their inability to cut pies. I will never order from a food place that can not stand by the principle that you need to get the order right the first time. EVERY ORDER. I don’t care if you regularly cut party style. It’s simple. CHECK EVERY TICKET and DO NOT call the customer back after they hang up from being on hold to harass them into accepting your minute $5 discount.
  April 06, 2017
• 5 / 5

  By Dale Henry III
  I love Wayne's pizza! Whether you're ordering a full pizza or just stopping in the grab a slice, this is the place for you! Forget the corporate pizza places and go to a nice hometown pizza joint.
  October 27, 2016
• 5 / 5

  By Rebecca Goot
  Huge menu of great Chicago food. Super nice service. The best pizza by the slice, or whole pies. I'm having chili cheese fries with jalapenos, and they're great. The best part is the sunny atmosphere, with all the benches and tables, indoors and out.
  May 30, 2016